Support
Something not working, or a question about your subscription? Write to us — a real person reads every message.
We usually reply within a couple of days. Telling us your device model and iOS version helps a lot.
Common questions
Blocking isn't working
Open Skydo and check that Screen Time permission is still granted — iOS occasionally revokes it after a system update. Go through the setup screen again; if the permission prompt doesn't appear, enable Screen Time in the iPhone Settings app first, then reopen Skydo.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. On the device: Settings → tap your name → Subscriptions → Skydo → Cancel Subscription. Cancelling stops future charges; access continues until the end of the period you've paid for.
I forgot my parent PIN
For safety the PIN isn't stored anywhere we can reach — we can't recover or reset it for you. Deleting and reinstalling Skydo clears it, after which you set a new PIN and reconfigure your blocks.
I was charged but Premium isn't active
Open Skydo and use Restore Purchases on the subscription screen. If it still doesn't unlock, email us with the date of the charge and we'll sort it out.
Requesting a refund
Refunds are handled by Apple, so we can't issue them ourselves. Go to reportaproblem.apple.com, sign in with your Apple Account, find the Skydo charge and request a refund. Email us too and we'll help however we can.
Reporting a bug or suggesting a feature
Please do — it's a small operation and feedback genuinely shapes what gets built next. Email us with what you expected to happen and what happened instead.